Refund Policy

1.1

No refund can be issued once the Users' deposit (or part of the Users' deposit) has been played using the services provided by Moon Revolution Limitada (“Gamdom”, “Us”, “We”).

1.2

A refund request will only be considered if it is requested within the first twenty-four (24) hours since the deposit transaction has been made by you, or within thirty (30) days if you provide sworn statements that another individual (or a minor) has accessed Users playing account.

1.3

A refund request will be considered on a case-by-case basis only if you have been using the website in full compliance with Gamdom’s Terms and Conditions. We may reject the request without giving any reason. A refund request may be approved or denied after consideration by Us. Submitting a refund request is not a guarantee that such a request will be approved.

1.4

It shall be noted that if the deposit has been made via the payment system (payment aggregator), all requests for any refunds shall be made directly to such payment system (payment aggregator).

1.5

For fraud prevention purposes, all payments (including deposits made via the transfer of Virtual Game Units from Steam to the Websites) and information regarding refunds are subject to verification by Gamdom's employees. We may also ask the User to verify the fact that a Steam account belongs to him/her.

1.6

Thus, We may require the User to submit additional documents, including, but not limited to:

• Identification Documents (e.g. passport)
• A scanned copy of Users credit/debit card
• Utility Bill
• Birth Certificate
• Affidavit
• A check or some other confirmation that the payment was actually made
• Other supporting documents

If a User fails to provide the requested information within three (3) business days after receiving such a request from us, or if Gamdom's employees have any doubts about the authenticity of the documents provided, we may deny the refund request.

1.7

Gamdom does not charge any additional fees for refunds, except in cases where payment processing involves a third party (such as banks or other organisations).

1.8

As User may place bet immediately through Steam, our Steam Bot accepts incoming trades with minimum time lags (the time period of placing a bet in a round depends on the load upon the Steam Servers and can range from 2 up to 180 seconds), therefore Users must be aware that it is almost impossible to cancel a deposited bet - our bots send skins to the chosen Game almost immediately, and therefore, subject to section 1.1, no refund cannot be issued.

1.9

If the User manages to cancel a bet made via Steam and gets a confirmation ”Trade Offer Cancelled”, but however, his/her bet (skins) play in, it means that the cancellation was made too late, and the User received a confirmation” Trade Offer Cancelled” because of a Steam Error. Even on this occasion, we cannot return the User his/her skins.

1.10

It shall be noted that we are working with the Steam Trade Offer System and accept bets which are confirmed by the Steam Guard Mobile Authenticator only. Therefore, situations in which Users bet without their confirmation or by accident are impossible. Thus, we cannot return skins deposited as bets.

1.11

If the User cancels their/winning accidentally, he/she may claim a return of their/winning by contacting our support at support@gamdom.com. We, however, do not send any winnings to other User accounts.

1.12

As random skins from a winning are taken as a Service Commission, the User cannot claim a refund/return of such withheld skins or exchange them for others.

1.13

If a service commission is bigger than our rules indicate it, a User may claim a partial refund by contacting our tech support: support@gamdom.com

1.14

We reserve the right to withhold any refund or reverse transaction until a User's identity is adequately established to our satisfaction, to ensure that any payment made to Us will be honoured after a refund has been made. The User agrees to provide, upon our request, a notarised identification or any other certified identification in accordance with the applicable laws of the User's jurisdiction. If such notarised or certified identification is not provided within 30 (thirty) days of our request, then such refund or reverse transaction shall not be effected. The User's Account shall be closed and the User shall forfeit all funds in User's Account, and such decision shall be final, binding and not subject to appeal.

1.15

Users must refrain from engaging in unlawful or fraudulent activities while using the website's services. This includes using computer aids, bots, or software-assisted tools, as well as unlawful hardware devices, which can, among other things, affect or predict the outcome of a game. In case the contrary is detected, the casino reserves the right to cancel the winnings related to the affected bets.

1.16

A User may withdraw their winnings directly to their bank account, QIWI wallet, WebMoney wallet, Yandex Money wallet, or to their Bitcoin wallet.

1.17

This Refund Policy was last updated: 1st October 2025